Privacy Policy

This policy explains how the Balwyn Health Care website (https://www.balwynhealthcare.com.au/), operated by The Trustee for Balwyn Health Care Unit Trust (ABN 27946292723), handles your information when you browse, submit forms, or use online services. For information about how we handle your medical and health records, please speak to our practice team.

For our practice's clinical privacy policy covering health records, Medicare, and patient information, see our patient information page.

Browsing This Website

You can browse this website without identifying yourself. Personal information is only collected when you voluntarily submit a form or make a booking request.

What This Website Collects

This website collects personal information only when you actively provide it:

• Contact form submissions — your name, email address, phone number, and message are transmitted securely to our practice team via the Mediflare platform. Form data is not stored on the website server itself.
• Online booking requests — you may be directed to, or interact with, a third-party booking provider via this website. Any online booking providers we use have their own privacy policy governing the information collected through their platform.

What This Website Does Not Collect

• No cookies — this website does not set tracking cookies, session cookies, or any other cookies.
• No analytics — we do not use Google Analytics, Meta Pixel, or any third-party analytics or tracking scripts.
• No advertising — no advertising networks or retargeting pixels are used.
• No browsing data — no personal information is collected through your browsing activity on this site.

How We Use Your Information

Information submitted through the contact form is used only to:

• Respond to your enquiry
• Follow up on your request if needed

We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. Email addresses submitted via the contact form are not added to marketing lists without your explicit consent.

Third-Party Services

This website uses the following third-party services:

• Cloudflare — for content delivery and security. Cloudflare may collect minimal technical data (IP address, browser type) as part of its standard operation. See Cloudflare's privacy policy.
• Mediflare — for form submission processing. See Mediflare's privacy policy.

These services may process data via infrastructure located outside Australia. We take reasonable steps to ensure that any overseas processing is subject to privacy protections comparable to the Australian Privacy Principles.

Data Security

This website is served over HTTPS. Form submissions are encrypted in transit. We do not store personal data on the website server — form submissions are forwarded to our practice management systems which have their own security controls.

Data Breaches

In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access any personal information we hold about you
• Request correction of inaccurate information
• Complain if you believe your privacy has been breached

To make a request, call our practice on (03) 9859 4188.

You can also write to us at:

Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this policy from time to time. The current version is always available at this URL.

Last updated: May 2026