Booking an Appointment
You’ll receive a confirmation email with everything you need — including a cancellation link when booking here online.
Appointments can be made up to 90 days in advance.
BOOK APPOINTMENTPrefer to call?
Our reception team is available during clinic hours to help with bookings and enquiries.
| Mon–Fri | 8:30am–6:00pm |
| Sat | 8:30am–11:30am |
| Sun | Closed |
| Public Holidays | Closed |
Appointments
Consultations are by appointment, with urgent cases seen as needed. If you need extra time with your doctor, simply let our receptionist know when booking.
Book online in minutes through HealthEngine.
(Medicare number must be recorded at the clinic for appointment verification.)
Telehealth & Video Consultations
We offer Telehealth and video consultations for patients with access difficulties. Visit the Telehealth Consultations tab on our website to get started.
Emergencies
Emergencies are always prioritised and will be seen promptly. Please notify the receptionist on arrival — and ring ahead if possible so your doctor can prepare.
House Calls
Most of our doctors will make an urgent home visit for their own patients when it is requested and assessed as needed. Please call the clinic before midday to arrange a visit.
After-Hours
For after-hours care, contact DoctorDoctor on 132660. Further after hours and Emergency numbers are available on the Home page of this website.
Phone & Certificate Policies
Messages are taken during consulting hours when your doctor is with a patient. Prescriptions and certificates are legal documents and require an in-person consultation before issue.
Billing Policies
Balwyn Health Care is a private billing clinic. Each doctor bills independently, and Medicare will refund a portion of fees. Some doctors may intermittently bulk bill at their discretion. Please pay at the time of your consultation.
Privacy Policy
Your personal health information is kept secure and accessible only to authorised staff. The full privacy policy can be viewed and downloaded under the Documents tab.
Follow-Up of Results
We encourage you to return to discuss your results with your doctor: if a result is normal but your symptoms persist, more may need to be done. If you call for your results, or your doctor asks you to, we will call you back between 12pm and 1pm that day if a result is abnormal, or email or SMS you within 48 hours if it is normal.
